Frequently Asked Questions
Everything you need to know about shopping at Island Records.
What is the standard shipping time for my order?
Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
How do you ensure records aren't damaged during transit?
We use high-quality, reinforced cardboard mailers specifically designed for vinyl records. Each shipment includes protective padding to prevent corner dings and seam splits.
What is your return policy for opened items?
We accept returns on unopened items within 30 days of purchase. If a record is defective or arrives damaged, please contact our support team immediately for a replacement or a full refund.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and package weight.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are all the records on your site brand new?
Unless explicitly marked as 'Pre-owned' or 'Vintage' in the product description, all vinyl records and CDs sold on Island Records are brand new and factory sealed.